Returns & Exchanges
At Matcha, we want you to love every sip. If your order doesn't meet your expectations, we offer a 30-day return policy on all unopened accessories and a satisfaction guarantee on our tea blends.
Initiate Your Request
Contact our support team with your order number and a brief explanation of why the product didn't work for you.
Prepare Your Package
For hardware and unopened tea tins, securely pack the items in their original packaging to ensure they arrive safely back at our warehouse.
Ship It Back
Affix the prepaid shipping label provided by our team to your package and drop it off at any authorized courier location.
Receive Refund or Credit
Once our team inspects the returned items, we will issue a full refund to your original payment method or provide store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing